Privacy Policy

Who we are

Solven AU Pty Ltd, trading as Solven. ABN 87 697 569 467. We are a registered Australian company operating from South Australia and working with clients across Australia.

If you need to reach us about anything in this policy, email hello@solven.au. It is the fastest way and we answer every one.

What we collect

We only collect information you give us. Depending on how you contact us, that may include:

• ·Your name
• ·Your email address
• ·Your phone number
• ·Your business name and the trade or industry you work in
• ·Your website address
• ·Anything else you choose to tell us in a message, a form or a call

Forms on Facebook and Instagram

If you fill in one of our forms inside Facebook or Instagram, those platforms pass us the details you submitted. That may include a name, an email address and a phone number already stored in your account. We receive only what you chose to submit.

Meta handles that data under its own privacy policy before it reaches us.

Why we collect it

To do one of four things, and nothing else:

• ·Reply to your enquiry
• ·Call or email you about the service you asked about
• ·Deliver the services you have engaged us for
• ·Occasionally email you about our services, which you can stop at any time

We do not sell your information

Not to anyone, at any price, ever. We do not trade, rent or share contact lists with other businesses.

Who it does go to

We use third party tools to run the business, and your information may be stored inside them. That includes our email and calendar, our customer records, our booking system, our payment processor, and advertising platforms including Meta and Google. Each has its own privacy policy.

Some of these providers store data outside Australia, including in the United States. By giving us your details you consent to that overseas storage.

We may also disclose information where the law requires it.

Website analytics

When you visit solven.au we collect basic technical information such as your approximate location, the pages you viewed and the browser you used. It is not tied to your name and we use it only to understand which pages are useful.

Cookies

This site uses cookies to remember your preferences and measure how the site is used. You can switch cookies off in your browser settings, though parts of the site may then not work properly.

How to stop hearing from us

Reply "unsubscribe" or "no thanks" to any email from us, or email hello@solven.au and ask us to stop. We will action it and we will not contact you again.

Seeing, correcting or deleting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@solven.au. We will respond within a reasonable time and there is no charge.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No system is perfect and we cannot guarantee absolute security, but we do not keep what we do not need.

Changes to this policy

We may update this policy from time to time. The current version always lives at solven.au/privacy and the date at the top tells you when it last changed.

Complaints

If you think we have mishandled your personal information, email hello@solven.au first and we will try to sort it out directly. If you are not satisfied with how we handle it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Questions about any of this? Email hello@solven.au.